Terms and Conditions

IMPORTANT: PLEASE READ

WE DRAW YOUR ATTENTION TO THESE TERMS AND CONDITIONS WHICH APPLY WHENEVER YOU BUY GOODS FROM US ONLINE. PLEASE READ THEM VERY CAREFULLY BEFORE YOU PROCEED TO MAKE YOUR PURCHASE BECAUSE THEY EXPLAIN IMPORTANT INFORMATION ABOUT THE BASIS ON WHICH WE WILL SELL GOODS TO YOU.

BY PLACING AN ORDER YOU AGREE TO BE BOUND BY THESE TERMS AND CONDITIONS.

YOU SHOULD PRINT AND KEEP A COPY OF THESE TERMS AND CONDITIONS FOR YOUR RECORDS.

In these Terms:

  1. HOW THESE TERMS AND CONDITIONS APPLY
    1. The Terms in Section A explain how Our Website must be used. They apply to ALL users of the Website. Section B also applies when You buy Goods using the Website. We may amend the Terms from time to time and You are advised to check them regularly for any changes which We make.
    2. When You use the Website, We may gather information about You and Your visit to the Website. Information about this can be found in our Privacy Policy which forms part of these Terms. The Privacy Policy and these Terms together govern Our relationship with You and form the contract between us ("Contract").
  2. Section A: Terms of Website Use

  3. ABOUT THIS WEBSITE
    1. This Website is operated by Interhire Power Tool Service Limited t/a "Intertools Online", a company registered in England and Wales with Company Number ??. Our registered office is Interhire, Park Rd, Ilkeston, Derbyshire DE7 5DA and our VAT registration number is 352744550.
    2. This Website is aimed at people who are consumers. The information on this Website is in English, all communications shall be in English and the Website is designed to comply with English law. You may be viewing the Website in a market in which We do not commonly sell our Goods and We cannot be held responsible for non-compliance with any local advertising or other laws in relation to this Website or its contents. We may restrict access to some parts of the Website to users who have registered with Us.
  4. OUR RIGHTS IN THE WEBSITE
    1. The copyright and other ownership rights (known as "Intellectual Property Rights") in this Website and its contents (including design, text, logos, trade names, graphics, software and any other material) are owned by Us or Our licensors. You must not Yourself or allow anyone else to publish, copy, distribute or modify any of the content of this Website. Anyone may view this Website and print pages from it for personal use only, for browsing Our products and placing an Order with Us. Any other use is strictly prohibited without Our prior written consent. You must not make any copy of any material from the Website for any business related use whatsoever.
    2. You must not in any way copy, reproduce or use any trademarks, logos or brand names which appear on the Website. Linking to Our Website on other websites is at Our discretion and We may require that You stop providing links to Our Website at any time.
    3. We may use any information which You upload to Our Website as We decide and We may also disclose that information to a third party.
  5. WEBSITE CONTENT
    1. We have taken great care in compiling this Website but neither We nor Our directors, employees or other representatives or any other companies within Our group of companies will be responsible for any damages, losses or costs however they arise as a result of Your use of or reliance on the Website. Although We aim to provide information which is accurate and up to date, We do not guarantee to do so. You are responsible for making sure that Your reliance on this Website is suitable for Your own purposes and the information which We provide is not intended to be advice which You should rely on. The information contained on this Website is provided on an "AS IS" basis and We exclude all warranties and representations of any kind with respect to this Website and its contents to the fullest extent which the law allows.
    2. We may change, remove or in any other way adapt the content of Our Website at any time and without advance notice.
    3. We may provide links to other websites. If We do this, those links are provided for Your convenience only and We cannot be responsible for the content or availability of those websites or Your use of them.
    4. We do not guarantee that this Website will always be available or be free from error, virus or similar.
    5. We are under a legal duty to supply Goods that are in conformity with the contract and We aim to ensure that the product images on Our Website are as accurate as possible but there may be slight colour variations between the Goods and the images shown online.
  6. HOW YOU MUST USE THIS WEBSITE
    1. Submissions or comments which are in any way defamatory, abusive, obscene, unlawful, sexist, racist or which may in any way cause offence to any person are strictly prohibited. You must not use any abusive language, be aggressive, swear, threaten, harass or abuse any other person including but not limited to other users of this Website.
    2. All information which You submit should be accurate, truthful and should not be copied.
    3. You must use Your own identity at all times when using the Website and should ensure that all information which You provide is accurate and up to date to the best of Your knowledge. You must not use information about any other person unless You have their permission to do so.
    4. You must not corrupt the Website, flood it with information causing it to malfunction or use any features which may affect the Website such as any worms, viruses or similar harmful elements. The use of spam (that is, multiple, unsolicited or undesired bulk e-mails) is also forbidden.
    5. We will not be liable for any loss or damage which You suffer as a result of any harmful material infecting Your computer, data or other material due to Your use of Our Website.
    6. If You have a password as part of Our security procedures, You must treat that information as confidential and must not disclose it to anyone.
    7. We may refuse access to this Website to anyone who does not comply with these Terms.
  7. Section B: Terms of Sale

  8. OUR AGREEMENT FOR THE SALE OF GOODS AND THE ORDERING PROCESS
    1. The Website displays Goods which are advertised for sale and gives information about them. By advertising Goods on the Website, We are inviting You to place an Order with Us. If You place an Order, We are not obliged to accept that Order and the Contract between Us will only be formed if and when We accept Your Order. Neither submitting an electronic order form, nor completing the checkout process constitutes Our acceptance of Your Order. Our acceptance of Your order and the formation of a binding contract between You and Us will take place when We dispatch the Goods to You. Up until this point, there will be no contract in place between You and Us, which means that neither You nor We will have any rights against or obligations towards the other (i.e. these Terms will not apply to Your order until We accept Your contract by dispatching the Goods). You may include any number of items within a single Order, subject to any restrictions set out in these Terms or on the Website and each Order which You place will be a separate Contract between Us. We reserve the right to refuse to supply Goods to any person.
    2. Any terms and conditions appearing or referred to in the Order or otherwise stipulated by You shall have no effect. Any variation of the Contract must be confirmed in writing by Us.
  9. CHOOSING AND PAYING FOR GOODS AND ARRANGING DELIVERY
    1. Our order process allows you to check and amend any errors before submitting your order to us. Please take the time to read and check your order at each stage of the order process.
    2. You must ensure that you provide us with correct billing details and payment information. If you provide incorrect, incomplete or misleading information we may be unable to process your order.
    3. You must ensure that you provide us with correct delivery details. We accept no responsibility for delay or for Goods that fail to reach You as a result of You providing delivery information to Us that is incorrect, incomplete or misleading. In such circumstances we will not refund the cost of the Goods unless they are returned to us undamaged, unused and unopened. It will be Your responsibility to arrange for the Goods to be returned to Us if You require a refund or to You if You wish to keep the Goods. You will be responsible for any charges, levies, fines or any other costs that result from either the incorrect delivery or the return of the Goods to Us or the redelivery of the Goods to You.
    4. After You place an order, we will send You an e-mail to confirm that We have received it (Order Acknowledgement). However, this does not mean that Your order has been accepted by Us.
    5. By completing Your order and submitting payment information You are confirming that You have read these Terms and agree to be bound by them and that they will apply to Your Contract wih Us. At this point Your details will be submitted to Us.
    6. Once We have received confirmation that Your payment has been authorised, You will be given an Order reference and an e-mail will be sent to You to acknowledge Your Order. It will confirm the Goods, price and any delivery charge. Print a copy of the Order acknowledgment and e-mail and keep them for Your records. Please note, Our acceptance of Your Order (regardless of the content of any emails We send You) will only take place when we despatch Your Order.
    7. We may refuse Your Order or cancel Your Order if We decide it is reasonable to do so which may include circumstances where:
      1. We are unable to obtain authorised payment or the payment process is incomplete; or
      2. We identify a product or pricing error on the Website; or
      3. You fail to meet any criteria for eligibility of purchase which We may impose from time to time; or
      4. We suspect that Your Order is related to fraudulent activity; or
      5. You fail to submit all necessary and relevant details to allow Us to fulfil the Order; or
      6. Goods are unavailable or out of stock.
    8. We may contact You by telephone or email to verify details before We are able to process and despatch Your Order or We may be unable to accept it. For example, We may do this if Your Order is of particularly high value.
    9. The Goods shown for sale on this Website are intended for private, consumer use and You must not resell Goods or offer them as a commercial enterprise. We reserve the right to limit the total value of Goods which can be included in an Order. If the total value of Goods in Your bag exceeds the limit which We may choose from time to time, then We will contact You.
    10. We accept no liability for:
      1. economic loss (examples of which are loss of revenues, data, profits, contracts, business or anticipated savings),
      2. business losses or expenses,
      3. loss of goodwill or reputation, or
      4. indirect loss or damage,

        That result either directly or indirectly as a result either from You providing incorrect, incomplete or misleading payment or delivery information to Us or from Us refusing or cancelling Your Order.
  10. PRICE AND PAYMENT
    1. Prices and delivery charges are as published on the Website when We accept Your Order. Prices are in pounds sterling. Delivery charges are shown separately. Standard delivery charges are as stated on the Website at the time You place Your Order. If there are any additional charges associated with delivery of Your order either because of the nature of the Goods or Your chosen delivery address or special requirements of the couriers or any other special requirements agreed between You and Us, We will contact You by email or telephone. Your Order will not be processed or despatched until such charges are paid.
    2. The prices displayed on our site are sometimes the same as the prices in our shop. However, we may offer different prices for Products purchased from our site to those in the shop. These prices may be higher or lower than in our shop and our shop is under no obligation to match the prices quoted on this site, likewise this site is under no obligation to match our shop prices.
    3. We take care to ensure that the prices of Products on our site are correct. However, due to the large number of Products on our site it is possible that, despite our best efforts, some of them may be incorrectly priced. We normally verify Product prices following receipt of an order and if we discover an error in the price of the Products you have ordered we will contact you to you to give you the option of continuing to purchase the Product at the correct price or cancelling your order. We will not process your order until we have your instructions. If we are unable to contact you using the contact details you provided during the order process, we will treat the order as cancelled and notify you in writing.
    4. Please note that if the pricing error is obvious and unmistakable and could reasonably have been recognised by you as a pricing error, we do not have to provide the Products to you at the incorrect (lower) price even if we have failed to notify you that we do not accept your order within 7 days of our sending our Order Acknowledgement.
    5. The price of all Products are displayed without and with VAT (where applicable) but does not include delivery charges. Our delivery charges are detailed on our site.
    6. We may amend prices at any time. Where there is a difference between a price at the time the Order is made and when We ship Your Order, We will inform You by email or telephone and ask You if You wish to proceed. If You decline and for any reason payment has already been taken, it will be re-credited to Your credit or debit account.
    7. Offers and promotions on the Website are subject to availability and We may change or withdraw them at any time and without notice. Nothing shall oblige Us to maintain offers or promotions for any period. Additional terms may apply, details of which will be displayed.
    8. We must receive payment for the Goods in full before they are dispatched.
    9. We accept payment by most major credit and debit cards including Visa, MasterCard and Maestro. You must only use a card if You are the named cardholder. By placing an Order, You confirm that You are the authorised cardholder. All credit and charge card holders are subject to validation and security checks as well as authorisation by the card issuer and any additional terms imposed by the issuer. If the issuer does not authorise payment, We will not accept Your Order and will not be liable for any delay or non-delivery.
    10. Your card provider may charge You for using Your card on our Website. Please check the terms and conditions with Your card provider carefully and in advance of submitting Your payment details.
    11. If We do not have sufficient stock of Goods, We will notify You by e-mail or telephone and Your credit or debit card transaction will be cancelled or refunded. We will do this as soon as possible and by no later than 30 (thirty) days from the due delivery date. We will not be responsible for any compensation if Goods which You order are not available for any reason.
    12. We will validate the names, addresses and other details supplied by You against commercially available records (including Electoral Roll data and credit reference services). We may also use third parties to do this. Information which You provide to Us may be disclosed to a registered credit reference agency which may keep a record of the information. By ordering from Us You agree to such checks. Please refer also to Our Privacy Policy. These measures are taken to protect You, to ensure Your shopping experience with Us is as secure as possible.
  11. DELIVERY
    1. Any quoted delivery dates and times are estimates and although we will try Our best to meet them We will not be responsible if We are unable to do so. We will let You know within 30 days of when We receive Your payment if we cannot deliver Your products within 30 days of us accepting Your order and will give You the option to either wait for the Products or cancel Your Order and receive a full refund.
    2. We strongly recommend that you do not book fitters or trades persons until your order has been delivered and checked by you. We cannot be held responsible for any third-party costs or charges which you incur due to non-delivery of an order, or orders that have not been checked on delivery.
    3. We are not able to process orders or deliver on UK Bank Holidays or weekends.
    4. Ownership of the Goods will only pass to You upon despatch of the Goods. The Goods will be at Your risk from the time of delivery and You should therefore take reasonable care of them.
    5. Each order You place must be delivered to a single address. If You wish Goods to be delivered to more than one destination, You must order them on separate orders.
    6. To minimise inconvenience We will, wherever possible, try to make one single delivery to you. This means that if Your order contains a mix of products with different delivery lead times, the longest lead time will apply to the whole order. If You contact Us and arrange to have items delivered separately as they are available You will be charged additional delivery charges which must be paid in full prior to goods being despatched. When You place an order containing a mix of products that includes any items that are to be delivered directly to You from a supplier or manufacturer, one single delivery will not be possible.
    7. All deliveries must be received and signed for by a person over the age of 18 unless You have arranged otherwise with us prior to Goods being despatched. Our carriers will always attempt to deliver to your delivery address before attempting to leave with a neighbour or leave your Goods in a safe place. If no-one is available to take the delivery and you have specified that you are happy for the Goods to be left in a safe place it will be left to the carrier’s discretion to decide whether it is safe to do so. In all cases where Goods are not signed for at the specified address our carriers will leave a card detailing the action that they have taken. If the Goods have been retained by the carrier they will leave details at the delivery address to rearrange delivery. We may need to make an additional handling charge for redelivery. Should no-one be available to take the redelivery we may cancel the order and refund your money, excluding any delivery charges.
    8. Due to insurance guidelines, delivery personnel are unable to enter private residences. The recipient of the Products is responsible for any additional lifting once the delivery has been made.
    9. Risk of loss and damage in the Products will pass to You on the date when the Products are delivered or on the date on which We make our first attempt to deliver them to You.
  12. RETURNS

    ALL RETURNS OF GOODS TO US MUST BE IN ACCORDANCE WITH OUR RETURNS POLICY, WHICH CAN BE READ HERE: http://www.intertoolsonline.co.uk/returns.php

    Your right to cancel:
    1. You have a legal right to cancel the Contract (subject to certain exceptions such as goods that are bespoke in nature or have been personalised to your requirements) for any reason at any time within 14 (fourteen) working days of the day after You receive the Goods e.g. the last item of your order. This is the legal "cancellation period".
    2. You can cancel by sending Us the cancellation form provided or by letting Us know either by post to Intertools Online c/o Interhire, Park Road, Ilkeston, Derbyshire, DE7 5DA; or via our contact page; or by contacting us by telephone on 0115 930 6382. You should keep evidence of having given notice of cancellation, such as an e-mail receipt or fax confirmation report.
    3. If You Change Your Mind
      1. If you simply want to exchange the Goods you have ordered, you must do so within 28 (twenty-eight) days of the day after You receive the Goods.
      2. You must return the Goods to Us (at Your own risk and cost) along with Your copy of the invoice as proof of purchase and in accordance with all conditions set out in our Returns Policy which can be viewed at http://www.intertoolsonline.co.uk/returns.php
      3. The Goods must be returned unused, undamaged in good condition with the original packaging clean and undamaged. We may reduce the amount We refund to You if You use them, damage them or otherwise do something beyond what is reasonably necessary to examine them and which reduces their resale value.
      4. We will ordinarily refund the full purchase price together with the standard delivery charge paid within 14 days of receiving the returned Goods. If You chose to pay extra for express delivery, We will only refund the cost of standard delivery. Please note though that if You want to return only some items but keep the rest of Your Order, You may not be entitled to a refund of the delivery charge.
    4. Faulty goods
      1. If You believe that Goods have a defect then You should not make any further use of them before returning them to Us.
      2. You must take care of the products before You return them to Us.
      3. Whenever You return Goods to Us because You believe they are faulty, We ask that Goods are returned to Us, either by recorded delivery or courier so that You have proof of posting. We will not be responsible for Goods which are lost or damaged in the post.
      4. We reserve the right to send inspect any Goods which You claim are faulty and / or send them to the manufacturer for inspection by them.
      5. If You simply want to exchange the Goods You have ordered, You must do so in accordance with the "Faulty goods" section of our Returns Policy which can be viewed at http://www.intertoolsonline.co.uk/returns.php.
      6. We warrant that the Goods which We supply are of satisfactory quality and are fit for the purpose for which Goods of that nature are commonly supplied.
      7. If You return Goods to Us as faulty, within 30 days of receiving the Goods, We will either replace them (where possible) or refund the full purchase price for the Goods once they have been inspected if We accept that there is a manufacturing defect or other fault in the Goods. If You return Goods to Us after the expiry of the 30 day period following receipt of the Goods, We will replace the Goods (where possible) but will not offer a refund. If an exact replacement is not possible, We will offer You the choice of an alternative similar product or a refund. It may also be possible for us to carry out a repair in certain circumstances. Please ensure that it is clear to Us that You believe the Goods to be faulty and that You would You like a refund, replacement or repair (as applicable).
      8. We will replace the Goods or refund You provided that the defect or fault is not caused by usual wear and tear, damage caused deliberately or accidentally, Your negligence or as a consequence of failure to follow product instructions or if the Goods have been misused, altered or repaired without Our approval. Any refund will also include any delivery charges which You have paid and an amount to cover Your cost of returning the Goods to Us. If We do not find any fault or defect then Your cancellation and refund rights are limited to those set out in Our Returns Policy although this does not affect Your legal rights. By law customers have certain rights in respect of Goods and services that cannot be excluded, and nothing in these Terms will affect these legal rights. Subject to Clause 11 below, the remedy in this Clause 10.4.6 represents our entire liability to You for any claim in respect of the Goods which the law provides, in so far as We are permitted to limit Our liability to You.
  13. OUR LIABILITY
    1. Nothing in the contract or elsewhere will exclude or limit our liability for death or personal injury caused by our negligence or anyacts or omissions by us or any liability for fraudulent misrepresentation or fraud or liability which we are responsible for in relation to consumer protection rights or for any other matters which it would be illegal for us to exclude. your legal rights are not affected.
    2. Some of the items which We offer for sale are fashion items and may not be suitable for sports or other activities. You should therefore satisfy Yourself that items are suitable for the type of sports activity that You wish to use them for.
    3. As We are entering a contract with You as a consumer, We will not be liable for any business losses that You may suffer as a result of Us breaching this contract. For example, We will not be liable for loss of profits of loss of income.
  14. OUR RIGHTS IN THE GOODS
    1. All ownership rights known as intellectual property rights in the Goods including all designs, trade marks, brand names, images and logos are and shall remain Our property or those of Our licensors. At no time shall any rights, title or interest in the intellectual property rights pass to You.
  15. GENERAL
    1. We will not be in any way responsible to You for a failure to sell Goods which You wish to buy or otherwise for a failure to comply with Our obligations under the Contract or any costs or liabilities which You incur as a result of any circumstances beyond Our reasonable control including but not limited to any act of God, flood, fire, trade dispute, lack of third party materials or services or terrorist acts.
    2. The Contract between You and Us is personal and binding. You may not transfer or assign Your rights or obligations under the Contract to another person without Our express agreement. There may be circumstances where we need to assign Our rights and obligations under the Contract or appoint third parties to assist Us in performing Our obligations under the contract and We may do this at any time provided that this will not reduce Our obligations to You.
    3. If any of these terms is found in any way to be void by a Court or other competent authority then that terms will not apply to Our contract with You but all other terms will continue to apply.
    4. We may not always strictly or immediately enforce our legal rights against You but, unless We write to You and tell You that We have formally waived our right to do so (and this letter is signed by one of our directors), We will still be able to enforce any of our rights. Further, even if We waive a particular right, We will still be able to enforce any of our other rights against You.
    5. This Contract is subject to English law and both We and You agree that any dispute arising under or connected to it will be decided by the English courts.
    6. We may amend these Terms at any time and without notice to You. Any change will take effect immediately after being posted on the Website and will be deemed to be accepted by any person who uses the Website. Where You have already placed an Order which We have accepted, the Contract will remain subject to the version of the Terms which were in place at the time at which You placed Your Order.
    7. Nothing in these Terms seeks to exclude or limit any rights available under applicable law which cannot be excluded or limited. This means that these Terms will not change any rights which the law grants to You which that law does not allow Us to change or limit. If you are unsure about your legal rights you should contact Citizens Advice or the Retail Ombudsman.
    8. Any notice You send to Us will be deemed delivered as follows, depending on how You send it:
      1. on the day on which it is left if You deliver the notice by hand; or
      2. on the day on which it was posted if You post the notice as shown on proof of postage; or
      3. on the day on which it is sent correctly if by fax or email;

        and in each case it should be sent to the address set out at Clause 10.2.
    9. Only We and You have rights under this contract. This means that no other person can enforce the terms of this contract or rely on the rights under it.
    10. The Contract is the entire agreement and understanding between Us in respect of its subject matter and will supersede and replace any prior agreements, understandings or arrangements whether written or verbal. We each acknowledge that in entering into the Contract neither of us has relied on any representation or promise given by the other or implied from anything said or written other than as specifically set out in the Contract or on the Website. If You are uncertain as to Your rights under the Contract or you want any explanation about them please write to or email us using the address above or the Contact section of our website.